Shipping, Conditions and Return Policy
Shipping Fee Table
Revised: 2025/6/2
- Shipping fee change after June 3, 2025
surfboard
Delivery to a Seino Super Express office (transport insurance not applicable)
*Surfboards are only shipped on weekdays.
One surfboard | Up to 6'6 (tax included) | 6'7~7'4(tax included) | 7'5~(tax included) |
Kanto | ¥7,350 | ¥10,390 | ¥13,400 |
Tokai/Chubu/Hokuriku | ¥7,990 | ¥10,990 | ¥13,950 |
Kinki/Tohoku/Chugoku | ¥8,850 | ¥11,900 | ¥14,900 |
Hokkaido/Kyushu/Shikoku | ¥10,150 | ¥13,200 | ¥16,200 |
Okinawa | ¥17,080 | ¥21,350 | ¥25,550 |
*For multiple orders, a quote is required.
- Shipping charges are prepaid, so at checkout you will pay the total amount including the product price and shipping charges.
Accessories (fins, apparel, etc.)
Depending on the product
- Letter Pack Light ¥370 → ¥430 after October 1, 2024
- Letter Pack Plus ¥520 → ¥600 after October 1, 2024
- Non-standard size (no tracking)
Weight classification | Until September 30, 2024 | After October 1, 2024 |
Within 500g | ¥510 | ¥660 |
Within 1kg | ¥710 | ¥920 |
Within 2kg | ¥1,040 | ¥1,350 |
Within 4kg | ¥1,350 | ¥1,750 |
- Courier service (regional rates)
It is as follows.
*Shipping charges may be revised without prior notice.
Shipping to remote islands
Please contact us before placing your order as we cannot ship to some areas.
Even if delivery is possible, additional forwarding fees will be charged.
About product condition
For imported new surfboards
As we are unable to control the manufacturing process of all imported surfboards,
For used surfboards
All used surfboards are sold as is and repairs after purchase are not accepted.
All services will incur a fee, regardless of whether prior confirmation or explanation is provided.
Condition Rank
N: New, unused item
O: Unused but outlet item with sun damage, dents, small scratches, etc.
A: Wax-up only - use within 10 rounds
B: Used item in typical condition for about one year.
C: More signs of use than B, slightly worse condition
D: Looks very worn and in poor condition.
#(Sharp): Good condition among items of the same rank
t: Can be used with simple repairs such as tape
- (minus): Repair required
J: Junk items that require major repairs such as peeling or breakage
The judgment of the product condition is based on the subjective opinion of the person in charge.
This is only a description of the condition at the time of product description creation,
There is no guarantee that this condition will continue after purchase.
Not all scratches that occur on used surfboards are listed.
(If there are scratches of similar severity, we will choose the most representative one.)
There may be differences between customers and the product condition.
We recommend that you check the actual product as much as possible.
At our store, we offer used surfboards
"Breakage", "peeling off", "fins cannot be attached" etc.
There are currently no areas requiring repairs (excluding those that have already been repaired).
For scratches that may allow water ingress, use simple measures (such as repair tape)
We describe a product as "usable" if it is in a condition that allows it to be used in the ocean after application.
About repairs
We do not provide warranty or repair services for surfboards after sale, whether new or used.
Please note that forcing these actions on others constitutes customer harassment.
Packaging Information
In order to protect the environment, we reuse packaging materials.
Please note that we may ship your order in a box other than the brand you ordered.
Thank you for your understanding.
Returns and Exchanges
If there is a mistake in our shipment or order,
Unless there is a problem with the product that makes it unusable.
As a general rule, we do not accept returns.
Any damage that occurs during delivery will be covered by insurance.
Regarding damage after shipping that cannot be covered by insurance
Our store is exempt from liability.
Returns are accepted within 7 days of the product arrival date.
Please contact us within 7 days of receiving the product.
In that case, be sure to keep the delivery slip.
Please leave the item unused and in its packaging.
Products that have passed the 7-day expiration date or have been used even once
We cannot accept requests for returns or exchanges for any reason.
We will cover the shipping costs for defective or incorrectly delivered products.
Sorry, outlet products, second-hand products,
We do not accept any complaints or returns on sale items.